Terms and Conditions

Gelatotech is on a mission to connect consumers with the best possible digital device install, support, and repair services, provided by our network of skilled Technicians using the top-quality replacement parts. We offer a 90 day warranty on all parts and labor used for services booked through gelatotech, unless it conflicts with the below items. Please email us at support@gelatotech.com with any questions.

WHAT IS NOT INCLUDED IN THE GUARANTEE:

  • Any subsequent damage of any kind caused to the device after the repair
  • Any mishandling that causes the frame to bend, twist, or crack
  • Damage resulting from misuse of any kind
  • Any kind of liquid damage
  • Any software related issues
  • Faults not relating to the original repair done (e.g. if a gelatotech Technician replaced the charging port the guarantee would not cover a faulty power button, or if a gelatotech Technician replaced a screen the guarantee will not cover the speakers)
  • Loss of data (please backup your device before getting repaired)
  • If a another repair is done on the device after our repair by someone other than a gelatotech Technician. This voids our guarantee
  • Any pre-condition issues from original repair
  • Cracked screens
  • Any known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair.
  • Jailbroken devices
  • A non-working, damaged or severed home button/bio-metric scanner
  • A non-working, damaged or severed face-id
  • Notification of an related issue to repair must be done within 3 days of original service
  • Changes to water resistance as it may be affected in repaired devices in rare cases

Using our Warranty

  • 90 day warranty only covers functionality problems like bad touch screen.
  • If you wish to perform a warranty repair. Customer has to meet at a 3 mile radius from a drop off location.
  • All warranty repairs include a $10 transportation fee or more if outside the Bay Area. Only when customer can’t meet at drop off location.

  • THE GUARANTEE IS VALID EXCLUSIVELY TO THE CUSTOMER WHO PURCHASED THE REPAIR AND WHOSE NAME IS ON THE GUARANTEE/INVOICE. THE GUARANTEE WILL NOT BE TRANSFERABLE IF THE DEVICES OWNERSHIP IS DISTRIBUTED TO ANOTHER INDIVIDUAL OR BUSINESS.